Why Won’t My Snapchat Play Videos? Complete Guide

Why Won’t My Snapchat Play Videos? The Snapchat app is known for its engaging and dynamic content, including videos shared by friends and creators, but it can be frustrating if the Snapchat app does not play videos.

The purpose of this blog post is to address the possible reasons behind your Snapchat videos not playing and provide practical solutions so you can get them playing again, whether you’re unable to view your own videos or having trouble viewing videos from others.

Discover the possible causes and troubleshooting steps to restore Snapchat to full functionality, from connectivity issues to device settings and app updates. # Why Won’t My Snapchat Play Videos?

It is possible for Snapchat videos to not play for a variety of reasons, including technical glitches with the Snapchat app or your phone, bugs, an overloaded conversation, cache issues, and network problems.

Fortunately, these causes are easily fixed, so you can try each solution until you find the one that works best.

Why Won’t My Snapchat Play Videos?

Snapchat is all about snaps, and when videos won’t play, it can be frustrating.

There is a solution to this error. We will detail each probable cause as well as the possible solutions below.

Clear the Snapchat Conversation

Having too much information in your Snapchat chats can cause your videos to not play.

By clearing the conversation you should be able to resolve the issue.

These simple steps will help you clear your Snapchat conversation:

  • Go to Snapchat and open it
  • In the top left corner, tap your profile picture
  • To access Snapchat Settings, tap the cogwheel at the top right of the screen
  • To access Account Actions, scroll down
  • Select Clear Conversation from the menu
  • Choose the conversations you want to delete and tap the X

The good news is that you get to pick which conversations you want to delete, so you won’t lose sent or received snaps permanently.

If the above options do not work, fixing the issue might be necessary. # Why Won’t My Snapchat Play Videos?

Technical Glitches with Your Phone

It is always a good idea to check your phone first when having problems with Snapchat or another social platform.

There could be issues with your phone’s hardware that prevent apps from working correctly, or the services on your phone aren’t functioning correctly.

Here are the steps you need to follow to restart your phone.

For iPhone

The following steps should be followed:

  1. Hold down the power and volume buttons at the same time.
  2. To turn off the iPhone, drag the slider.
  3. To turn on the phone, long-press the power button.

For Android

The following steps should be followed:

  1. Turn on the computer by pressing and holding the power button.
  2. Once the menu appears, tap “Restart.”.
  3. Several seconds later, your phone will automatically restart.
  4. To check if the error has been fixed, restart your phone and open Snapchat.

Errors with Your Phone

You may have trouble playing videos in apps when your phone is having problems.

There are usually two ways to fix this problem: restarting your phone or updating it. Your smartphone hasn’t been restarted for a long time, has it?

Users of iPhones and Androids experience complications with their phones when they have not restarted them for a long time.

When in doubt, restart your phone and see if that fixes the problem.

It’s possible that you ignored a recent phone update that caused compatibility issues with Snapchat if you’re still having a problem. # Why Won’t My Snapchat Play Videos?

Clear the App Cache

In addition to the cache files, there is another reason why Snapchat videos do not play.

The following steps will help you clear Snapchat’s cache:

  • Go to Snapchat and open it
  • In the upper left corner, tap the profile icon
  • In the top right corner, tap the cogwheel
  • To access Account Actions, scroll down
  • Clear the cache by tapping the button
  • To clear the app cache, click Continue on the pop-up.

Errors may occur when corrupted files are present. Clearing the cache will remove corrupted files, so Snapchat can function again correctly.

Why Won't My Snapchat Play Videos
Why Won’t My Snapchat Play Videos

Snapchat Software Issues

Do you have the latest version of Snapchat? Using an outdated app version usually leads to technical troubles.

Snapchat updates are patches for bugs and other errors, so it is always a good idea to use the latest version.

You can update the Snapchat app by following the steps below.

For Android

To follow these steps, follow these steps:

  1. Go to your phone’s Google Play Store.
  2. At the top, tap the profile icon.
  3. Choose “Manage apps and devices”.
  4. You can find “Updates available” by tapping on it.
  5. Once you have found Snapchat, click on the “Update” button next to it.

For iOS

The following steps should be followed:

  1. Go to your phone’s App Store.
  2. To access your profile, click on the icon.
  3. “Snapchat” can be found by scrolling down.
  4. If there is an update available for Snapchat, click the “Update” button.

Now that Snapchat has been updated, your problem should be resolved, and your videos should play properly.

snapchat video won’t load or go away

The issue of Snapchat videos not loading can be frustrating, and hindering your overall experience on the app can be detrimental to your overall experience.

Here are some possible factors that may contribute to this problem and how to resolve it:

Slow Internet Connection: 

Snapchat videos may not load properly if your internet connection is weak or unstable. Use Wi-Fi or a strong cellular signal if possible to ensure a stable and reliable connection.

Clear Cache: 

By clearing the Snapchat app’s cache, you can resolve various issues, including video loading problems. # snapchat video won’t load

In Snapchat’s settings, choose “Clear Cache” to remove temporary data that may be causing the problem.

Restart the App: 

It is recommended that Snapchat users close the app completely and then relaunch it.

Sometimes, simply restarting the app will resolve temporary glitches and enable videos to load properly.

Update Snapchat: 

Updating your Snapchat app to the latest version can potentially resolve issues with video playback caused by outdated versions with bugs or compatibility issues. # snapchat video won’t load

Restart Your Device: 

It may be helpful to restart your device if the issue persists. This will refresh your device’s system and resolve any temporary glitches that may be affecting Snapchat’s video playback.

Reinstall the App: 

The Snapchat app can be uninstalled and reinstalled if none of the above solutions work. This can fix any underlying issues or corrupted data.

For further assistance, it’s advisable to reach out to Snapchat’s support team if the problem persists after trying these solutions.

In order to ensure smooth video playback on Snapchat, they can provide specific guidance based on the configuration of your device and app. # snapchat video won’t load

In order to maximize your Snapchat experience, make sure your app and device are up-to-date, that your internet connection is stable, and that you follow the recommended troubleshooting steps.

Saved Snapchat videos won’t play in Camera roll

This can be frustrating if you want to view saved Snapchat videos outside of the Snapchat app, but are unable to do so.

Here are some possible reasons and solutions to resolve the issue:

File Format Compatibility: 

Videos on Snapchat may be saved in a file format that isn’t fully compatible with your device’s default video player.

Check to see if the videos have a “.mp4” file extension. In that case, you may have to convert the video to a format that is more widely supported, such as MP4. # Saved Snapchat videos won’t play in Camera roll

Corrupted or Incomplete Downloads: 

Snapchat videos may sometimes become corrupted or incomplete during the download process.

If you are experiencing any interruptions during the download process, make sure you have a stable internet connection and delete the videos from your camera roll.

Update Your Device and Apps: 

The Snapchat app and your device’s operating system must be up-to-date. Outdated software versions can cause compatibility issues and prevent videos from playing properly.

Make sure you update the Snapchat app and the operating system on your device.

Try a Different Video Player: 

You can use another video player app from the app store if your default video player is having trouble playing Snapchat videos on your device.

A wide range of video player options are available that can help resolve compatibility issues and support a wide range of file formats. # Saved Snapchat videos won’t play in Camera roll

Contact Snapchat Support: 

We recommend you reach out to Snapchat’s support team for further assistance if none of the above solutions work.

They can provide specific guidance for your device and app configuration and assist with troubleshooting.

When saving and sharing videos, remember to always respect privacy and comply with Snapchat’s terms of service.

You should ensure that you have the proper permissions to access and save content outside of Snapchat. # Saved Snapchat videos won’t play in Camera roll

You can potentially resolve the problem of saved Snapchat videos not playing in your camera roll by following these suggestions and using your device’s default video player or another player of your choice to view your Snapchat content.


It can be frustrating to experience difficulties playing Snapchat videos.

It is possible, however, to resolve the issue with seamless video playback on the platform once again by understanding the potential causes and following the appropriate troubleshooting steps.

The purpose of this blog post is to shed light on the possible reasons behind Snapchat videos not playing and provide practical solutions to help you resolve them.

Keep your Snapchat app updated to the latest version, check your internet connection, and configure your device settings correctly.

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