Why is my Shein tracking not updating? Complete Guide

Why is my Shein tracking not updating? Online shopping has made it necessary to stay informed about the status of your orders.

With the rise in popularity of fast fashion, Shein has become a leading platform for affordable and trendy clothing.

There are times, however, when customers may encounter a frustrating issue: their Shein tracking does not update.

You are not alone in experiencing this problem.

The purpose of this blog post is to investigate some possible reasons behind this issue and provide insight into the best methods for handling it.

SHEIN Tracking

After placing your order and eagerly awaiting the delivery of your package, tracking your Shein order is a crucial part of the online shopping experience.

This will allow you to stay informed about the delivery date and progress of your order.

We will guide you through the process of tracking your Shein order in this blog post and address any questions or concerns you may have.

Find Your Tracking Number: 

If you placed an order on Shein, you should receive an email confirmation that includes your tracking number.

This number identifies your package and is essential for tracking its location.

Visit the Shein Website: 

In order to track your order, log in to your Shein account. Once logged in, navigate to the “My Orders” or “Order History” section and click on the order you wish to track.

Locate the Tracking Information: 

Depending on your location, Shein usually partners with various shipping carriers, including DHL, UPS, and USPS, that provide tracking information with your order details. Look for the carrier’s logo or name, along with the tracking number.

Track Your Order with the Shipping Carrier: Please take note of the carrier and tracking number provided by Shein.

Go to the website of the respective carrier to view the tracking information.

Enter your tracking number in the designated field and initiate the tracking process.

You will receive real-time updates on your package’s status and location through the carrier’s website.

Understand Tracking Updates: 

Please be aware that tracking updates are not always immediate or frequent. During peak seasons or unexpected circumstances such as weather delays or customs inspections, the carrier may take some time to update the information. Please be patient and keep an eye out periodically for updates.

Contact Shein Customer Support: 

We recommend reaching out to Shein’s customer service if you experience significant delays or have concerns about your order.

We can provide you with additional information, investigate any problems, and help you resolve your tracking issue.

To conclude, tracking your Shein order is an essential component of ensuring an enjoyable online shopping experience.

Keeping informed about your package’s progress and addressing any concerns you may have along the way is possible by following the steps outlined in this blog post and communicating with Shein’s customer support.

Why Is My SHEIN Tracking Not Updating?

There are numerous reasons why the Shein order tracking may not update. # Shein tracking not updating

It may take a long time to update, the Shein servers could have crashed, you may choose economy shipping without tracking information, there may be a Shein app glitch, your package may have been held by customs or lost, or the tracking company may not have updated the tracking information.

Economy Shipping Is Selected

The fact that you chose Economy Shipping could also be the reason why you do not have tracking information for your Shein order.

Economy shipping typically does not include real-time tracking information or is a lower-cost option that does not provide a tracking number. 

In order to determine whether you chose economy shipping or express shipping, please review your Shein order history.

Carrier Has Not Updated The Tracking Information

The Shein order is normally shipped by China Post and delivered by USPS if you have selected Standard Shipping, and by FedEx if you have selected Express Shipping.

Shein orders are usually shipped by China Post and delivered by USPS if you have selected Express Shipping.

As a result, if the tracking information for your Shein package is not updating, this may be the result of the carrier not yet updating the tracking information.

Give More Time

It may be necessary to allow more time for the tracking to update if it is not updating.

There is a possibility that your package is still in transit and has not yet been scanned by the carrier. # Shein tracking not updating

Occasionally, tracking information may not be updated in real time even if your order is shipped by an express carrier.

It may take a day or two for tracking information to be updated.

Shein Servers Could Have Crashed

The tracking of your package will not be updated as soon as possible if the servers of Shein have crashed as a result of a high number of orders placed on holidays such as Christmas.

You will need to allow some time for the servers to be fixed so that your order can be tracked. # Shein tracking not updating

How to fix Shein Tracking Not Updating

When Shein tracking does not update, it can be frustrating and leave you wondering where your order is.

Although the tracking system is generally reliable, occasionally there may be glitches or delays. You can attempt to fix the issue by following the steps below:

Wait for Sufficient Time: 

It is important to allow for adequate time for the tracking information to update before panicking or assuming something is wrong.

During busy periods or unforeseen circumstances, shipping carriers may experience delays in updating their systems.

For updates to appear, please wait at least 24-48 hours after receiving your tracking number. # How to fix Shein Tracking Not Updating

Shein tracking not updating
Shein tracking not updating

Check the Carrier’s Website: 

Make sure you are entering the correct tracking number and carrier information. Please refer to the website of the shipping carrier indicated in your tracking details, such as DHL, UPS, or USPS.

To determine if there are any updates to your tracking information, enter your tracking number on the carrier’s tracking page.

In some cases, Shein’s tracking system may not be synchronized with the carrier’s system immediately, so it is advisable to contact the carrier directly for more accurate information.

Contact Shein Customer Support: 

You should contact Shein’s customer support team if the tracking information does not update even after following the above steps.

As they have access to more specific information about your order, they can assist you in resolving the issue.

Please provide your order information and tracking number, as well as an explanation of your problem. # How to fix Shein Tracking Not Updating

Patience is Key: 

Even reputable online retailers such as Shein may experience shipping delays and tracking issues occasionally.

It is important to be patient and understanding in these situations. The issue usually resolves itself within a reasonable timeframe, and you will receive your order as expected.

Clear Your Browser Cache: 

Occasionally, browser cache or cookies can interfere with website functionality, including tracking updates.

Clearing your browser cache can help you refresh the page and potentially resolve any temporary glitches.

You can clear your browser’s cache and cookies through the browser’s settings or preferences.

After clearing your cache and cookies, try accessing the tracking page again to see if the information has been updated.

To resolve the issue of Shein tracking not updating, it is essential that you exercise patience, contact your carrier directly, clear your browser cache, and contact Shein’s customer service if needed to resolve the issue.

The following steps can be followed in order to increase the likelihood of receiving accurate and up-to-date tracking information for your Shein order. # How to fix Shein Tracking Not Updating

How To Track Your Order In The SHEIN App

In SHEIN, there are two different shipping routes, express shipping and standard shipping.

Those orders that are shipped via express shipping will arrive at their destination within two to four business days, while those that have been shipped using standard shipping will arrive within six to eight business days.

In the event that the delay is longer than the already determined duration, please check the status of your order using the SHEIN app.

Here is how you can track your order;

  • Please enter your login information
  • Select ‘My Orders’ once you have logged in.
  • By selecting ‘View details’, you will be able to determine whether your order has been shipped.
  • Select ‘track’ to find out the status of your order, along with a tracking number.
  • Enter this number in the search box to locate the location of your order.

How do I update my Shein tracking?

Following are the steps you will need to take in order to update your Shein tracking information:

Locate Your Tracking Number: 

You can find your tracking number in the email confirmation you received from Shein or within your account.

This number serves as a unique identifier for your order.

Visit Shein’s Website: 

Log in to your account using your email address and password on the Shein website (www.shein.com). # update my Shein tracking

Access Your Order History: 

You can update the tracking information for the specific order once you are logged in. Navigate to the “My Orders” or “Order History” section.

Check Tracking Status: 

Tracking information can be found in the order details, including the carrier name and tracking number associated with your package.

Review the tracking information’s current status to determine if it has been updated.

Visit the Carrier’s Website: 

The tracking details will indicate the carrier. Please visit the website of the respective carrier, such as DHL, UPS, or USPS, to determine the carrier.

Enter Tracking Number: 

The carrier’s website will have a tracking or shipment tracking section. Enter your Shein tracking number into the appropriate field and follow the tracking instructions.

Monitor Tracking Updates: 

It is possible to track the status and location of your package on the carrier’s website in real-time, and it is a good idea to keep an eye on these updates to stay informed about the progress of your shipment.

Contact Shein Customer Support: 

You should contact Shein’s customer support if you have not received any tracking updates or have concerns about your order after following the above steps.

You can contact them by providing your order information and tracking number, explaining your issue and asking for assistance. # update my Shein tracking

They can provide you with more specific information about your order as well as assist in resolving any tracking-related issues you may be experiencing.

During peak seasons or unexpected events, tracking updates may not be immediate.

Allow for sufficient time between updates, and be aware that some carriers may experience delays in updating their systems during these periods.

Keeping track of your Shein order’s progress will be easier if you maintain patience and monitor the tracking information on a regular basis.


Ultimately, Shein customers can be frustrated by the lack of updated tracking information.

There are many factors that can contribute to this problem, including shipping delays, mishandling of packages, and technical difficulties.

In order to ensure that tracking information is updated properly, it is essential to exercise patience.

In the event that the issue persists beyond a reasonable period of time, you may be able to get further assistance and clarification from Shein’s customer support team.

You should always keep in mind that the world of online shopping can be unpredictable, and hiccups will occur occasionally.

By staying informed, maintaining an open line of communication with your retailer, and being patient, you can avoid these difficulties and ensure your shopping experience runs smoothly.

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