What is the Royal Mail fee to pay? Complete Guide

What is the Royal Mail fee to pay? Those who rely on Royal Mail services must understand the various fees associated with shipping and delivery.

The phrase “fee to pay” carries significant weight in this tangled world of postal services. It is crucial to understand these fees both for businesses and individuals.

In this blog, we will explore the meaning behind “fee to pay” in the context of Royal Mail, unraveling the layers of charges that may accompany your parcels and letters. # What is the Royal Mail fee to pay?

What is the Royal Mail fee to pay?

When the postage fee is not fully paid by the sender, Royal Mail charges a fee to cover the cost of the postage.

The fee typically ranges between £1 and £10, but it can vary based on the size and weight of the package.

You can find out more by checking the payment card’s tracking number. After that, go to Royal Mail’s website and enter the tracking number.

The amount due and address should appear. # What is the Royal Mail fee to pay?

What does fee to pay mean in royal mail?

Royal Mail Fee to pay is a service that allows you to pay import VAT and Customs Duty on items sent through the post.

On your behalf, Royal Mail pays HMRC for these fees, and sends you a card containing the amount due, including an $8 handling charge.

Payments can be made online with your credit/debit card, in person with cash at the Customer Service Point, or by postal mail. # fee to pay mean in royal mail

Royal Mail holds an item of mail for you at your local Customer Service Point if you receive a grey Fee to Pay card.

The item hasn’t been delivered because a fee needs to be paid first. It can be paid online, by post, or in person with cash.

It is possible to charge a fee in the following situations:

  • There is not enough postage paid on an item you received.
  • You have sent an international item where not enough postage was paid.
  • Your package arrived from outside the UK, and you have to pay Customs.

On behalf of HMRC, Border Force calculates these fees. Royal Mail does not apply these charges. The amount includes Royal Mail’s £8 handling fee2.

If your item has a Customs charge, Royal Mail will hold it for 21 days before returning it to you. # fee to pay mean in royal mail

There will never be a phone call from Royal Mail asking you to make a payment over the phone1. If you have any further questions, please get in touch with Royal Mail customer service.

How Do I Pay the Royal Mail Fee?

The purpose of Royal Mail’s Fee to Pay card is to notify customers that they need to pay the postage fee in order to receive their delivery.

There are several ways in which you can pay the postage fee. # Royal Mail Fee

Call the Helpline

In most cases, Royal Mail Customer Service can arrange for you to pay the fee over the phone using your debit or credit card.

Please be aware that phone payments typically take 48 to 72 hours to process before your item is released for delivery. It is usually faster for you to pay in person or online.

Please ensure that you keep a record of the payment confirmation you receive once you’ve made your payment.

This will act as a proof that you’ve already paid the Royal Mail fees.

Pay at a Post Office

Usually, you can pay for your parcel or letter at your local Post Office. Just bring the “fee to pay” card or letter you received from Royal Mail and pay in cash or by credit card.

Your parcel or letter will usually be ready for pickup shortly after you have paid. If you wish, you can also pay and pick up the item at a Royal Mail Delivery Office. # Royal Mail Fee

Pay Online

The fee can be paid online via the Royal Mail website. Once the payment has been processed, the item will be delivered to you within 48 hours.

You will need the registration information from your fee to pay card in order to process the payment on their website. # Royal Mail Fee

Royal Mail fee to pay who is the sender?

There is no way to directly identify who has sent the message. However, a few steps might help you find out who has sent the message.

Check the fee-to-pay card:

With the help of the tracking number provided by the fee-to-pay card itself, you might be able to find out some information about the sender. You can check the tracking number online.

What is the Royal Mail fee to pay

Contact Royal Mail:

The best way to find out who is the sender is by contacting Royal Mail customer service. You can explain the situation and provide any relevant details about the package.

Keep in mind that Royal Mail may not be able to disclose that information without a valid reason. Contact Royal Mail here. # Royal Mail fee to pay who is the sender

Legal Process:

If you are looking for information about the sender and you have a legal reason to do so, you will probably need to go through the appropriate legal channels.

You may have to obtain a court order or a subpoena to find out who the sender is.

Check the Envelope or Parcel:

You can find the address and name of the sender on the address label if you have the parcel, so that you can find out who sent it. # Royal Mail fee to pay who is the sender

Is Royal Mail fee to pay a scam?

The Royal Mail fee to pay does not necessarily represent a 100% scam. If you receive a message saying you owe Royal Mail money for a delivery, it is a scam because Royal Mail does not ask for payment information or money via email, text, or phone.

If you owe any fees, they will send you an official letter. Please do not forward the following information if you receive a fake fee payment email.

  • It is never a good idea to click on links or download attachments in these messages or to reply.
  • Keep your account numbers, passwords, and payment information private.
  • Be careful not to make spelling and grammar mistakes.
  • We will not be threatened with withholding or canceling deliveries if we fail to pay the fee within the specified timeframe.

Ensure you double-check the sender’s information. I guarantee you, they will use fake mail. Royal Mail operates through official postal mail, not digital messages.

Domestic Royal Mail Fees

Fees for sending domestic mail items within the United Kingdom are determined by the size and weight of the item and vary depending on the service.

International Royal Mail Fees

International Royal Mail fees are charged when sending mail items outside of the United Kingdom. These fees depend on the size and weight of the item, along with the destination country.

In addition to the postage fee, customs clearance and handling charges may be applied.

The following table provides an overview of Royal Mail’s domestic and international service fees:

Service TypeDomesticInternational
Standard DeliveryVaries by size and weightVaries by size and weight, plus customs charges
Special DeliveryVaries by size and weightNot available

Types of Royal Mail Fees

Royal Mail charges different fees depending on the type of service you request. These fees are usually based on the size and weight of your package, and the type of service you choose.

  • Standard Delivery: Ideal for small items that are lightweight and inexpensive, this is the least expensive option to send items. Depending on your preferences, you can choose a delivery timeframe of next day, 2-3 days, or up to 7 days.
  • Tracked 24: Deliveries up to 2kg over the next day are guaranteed with this option. Tracking numbers will also be provided so you can keep tabs on the progress of your order.
  • Tracked 48: Up to 2kg of items can be delivered in two days using this service. With the tracking number you will receive again, you can monitor your item’s progress.
  • International Delivery: Available in different timescales and price points, this is an ideal option for sending items abroad.

Royal Mail’s fees may vary depending on the size, weight and type of service you select as well as the item’s size and weight. 

What does “arrives at destination hub” mean for a package?


There is more to the concept of “fee to pay” in the realm of Royal Mail than just a financial transaction; it is a gateway to a seamless and efficient postal experience that is unique to Royal Mail.

Following our journey through Royal Mail fees and the layers of charges involved, there is no doubt that awareness is the key to dealing with them effectively.

Understanding the dynamics of fees ensures a smooth postal journey whether you are a sender making sure your parcels comply with regulations or you are a recipient preparing for potential charges that could occur.

Hopefully, by demystifying the components of “fee to pay,” we will be able to equip you with the knowledge you need to confidently navigate Royal Mail’s complex services.

In a world where technology and global commerce continue to evolve, staying informed about postal fees is not only important for smoother transactions, but also for making the world a more connected and efficient place.