Walmart Customer Service Hours. Providing customers around the world with a wide range of products and services, Walmart is a popular retail giant. The Walmart customer service department is often open and closed during the same timeframe as Walmart’s stores.

For customers with questions or concerns about their purchases or any other issues, knowing the operating hours for Walmart customer service can be helpful.

To assist you in planning your trip to Walmart, we have discussed what time Walmart customer service opens and closes.

In other words, if you have any concerns about your purchase or experience at the store, make sure that you contact the store during that time period.

While it is important to find out the local opening times, the span between 8 a.m. and 10 p.m. is usually safe for most people to deal with.

Due to a number of customer inquiries that can take quite some time to process, Walmart’s customer service desk will begin closing at 8 p.m. and will no longer accept customer requests after that hour.

What If The Walmart Service Desk Is Shut?

The cashier, manager, clerks or goods staff should be able to assist you with your concerns, or at the very least summon someone with that expertise if you arrive and no one is at the table.

If that is the case, you can ask any other associates in the store for assistance.

Occasionally, Walmart’s customer service decks remain blank, but it does happen.

When this occurs, other Walmart employees will be notified and ready to assist customers.

Having trouble accessing the store? Here are two ways to get assistance:

  • Walmart’s Customer Care Hotline is available 24/7: 1-800-925-6278
  • Walmart’s website offers live chats, so we can communicate directly with Walmart representatives from our homes. We just need to log in to the store’s website and start chatting.

Walmart customer service complaint

In the event that you have a complaint regarding Walmart customer service, there are several steps that you can take to resolve the matter:

>> Contact Walmart Customer Service: 

In order to express a complaint to Walmart customer service, the first step is to visit the store in person, call their toll-free number, or send an email.

Be sure to provide as much detail as possible about the issue you are experiencing and request a resolution to it.

>> Ask to speak with a manager:

 Ask to speak with a manager if you are dissatisfied with the response you have received from a customer service representative.

They may have greater authority to resolve the issue and can provide additional assistance.

>> Use Walmart’s Online Feedback Form: 

It is possible to submit a complaint via Walmart’s online feedback form.

This is an excellent option if you prefer to communicate in writing or if you have already spoken with a Walmart customer service representative or manager without resolving the issue.

>> Contact Walmart Corporate:

 In the event that you have exhausted all other options and have not received a satisfactory response, you may be able to contact Walmart’s corporate office. The contact information for Walmart’s corporate office can be found on their website.

The customer service representative at Walmart is there to assist you and wants to resolve your complaint as much as you do.

It is important to remain calm and respectful when expressing your complaint. You can improve your chances of a positive resolution by following these steps.

Does Walmart respond to complaints?

There is no doubt that Walmart responds to customer complaints.

Walmart takes customer feedback seriously and endeavors to address any problems customers may experience with its products or services.

In response to customer complaints, Walmart’s customer service department generally acknowledges the complaint and investigates it promptly.

Walmart may provide a resolution, such as a refund or exchange for the product, or may provide additional assistance to resolve the complaint, depending on the nature of the complaint.

A high volume of complaints is received by Walmart, so it may take some time for a response to be received.

Customers can expect a response to customer complaints within a reasonable timeframe, however, the company is committed to addressing complaints in a timely and effective manner.

The most important thing to do is to contact Walmart if you have a complaint regarding their products or services.

By doing so, you give Walmart an opportunity to address the problem and make improvements for future customers.

Walmart customer service hours

There may be differences in Walmart customer service hours according to the store location, although many Walmart stores offer extended customer service hours to accommodate their customers’ needs.

Generally, Walmart offers customer service during the following hours:

  • Monday to Sunday: 8:00 am to 10:00 pm (local time)

Depending on your local Walmart store, these hours may vary, so make sure you check with your local store for their specific customer service hours.

The Walmart customer service department is also available 24/7 by telephone or online chat, so you can obtain assistance even if your local Walmart store is closed.

In addition to offering online customer service support, Walmart also offers online chat support, which is available 24/7.

Customers can find answers to frequently asked questions on Walmart’s website, or interact with a customer service representative using the online chat feature.

Customers can expect prompt and helpful assistance from Walmart during its operating hours as part of Walmart’s commitment to quality customer service.

How To Find Walmart Customer Service Desk Hours

The Walmart Service Desk Locator, Walmart’s mobile app, and direct contact with customer service are three convenient ways to find Walmart service desk hours.

Using the Walmart App

You can access Walmart’s services by accessing its app on your smartphone and clicking the Services icon at the bottom.

Walmart Customer Service Hours
Walmart Customer Service Hours

The operating hours of your preferred Walmart store can be viewed by selecting Store Services, then selecting Customer Service.

By using the app’s Contact Us feature, you can also contact customer service.

Using the Walmart Store Locator

You can find a Walmart store near you by visiting the Walmart website and selecting the Store Finder page.

Enter your zip code or city and state to locate your nearest Walmart store.

By selecting your nearest local store and clicking Store detail, you will be able to see the store’s opening and closing hours, along with the hours of services that are available in that particular store.

Contacting Walmart Customer Service

Alternatively, you may contact Walmart Customer Service via phone, live chat, email, social media, or in person at the store’s customer service desk.

Check Walmart’s store hours online or call the customer service hotline to confirm. Walmart’s hours are subject to change.

Customer service hours at Walmart may change, so it is important to have the most recent information.

Walmart customer service online orders

Online orders at Walmart are supported by several channels of customer service:

  1. Customer service representatives are available 24 hours a day to assist customers with their online orders via online chat.
  2. Customers may also contact Walmart via email for assistance with their online order using Walmart’s online contact form.
  3. The Walmart website provides a customer service number that customers can call to get assistance with their online order.
  4. Online order tracking: Walmart’s website allows online shoppers to track their orders and obtain an estimated delivery date for their order.

In order to receive assistance with an online order from Walmart customer service, please provide as much information as possible, including the order number, item number, and any other relevant information.

The customer service representative will be able to identify the issue quickly and provide a resolution based on this information.

In general, Walmart strives to provide a quality customer service experience for their online orders, and customers can expect quick and helpful assistance when they need it.


To conclude, Walmart customer service is an integral component of its commitment to providing superior customer service to customers.

Knowing the opening and closing times of Walmart customer service departments will allow customers to plan their visit to the store and obtain the assistance they require.

Walmart typically offers extended customer service hours in order to accommodate its customers’ needs, even though the exact hours of operation may vary by location.

So, whether you need assistance with a purchase, have a question about a product, or wish to provide feedback, Walmart customer service will be available to assist you during regular business hours.