How to fix connectivitycheck platform hicloud issues on huawei?

How to fix connectivitycheck platform hicloud issues on huawei? There are a number of connectivitycheck platform hicloud problems Huawei users may encounter.

These problems can manifest as annoying connectivity issues, affecting your ability to access the internet or use certain apps.

But fret not, as in this blog post, we’ll cover the solutions to these connectivitycheck platform hicloud issues on your Huawei device.

You’ll know how to troubleshoot and resolve these connectivity woes once you’ve finished reading, making your smartphone more enjoyable. # connectivitycheck platform hicloud

How to fix connectivitycheck platform hicloud issues on huawei?

Huawei devices use connectivitycheck.platform.hicloud to check the status of their internet connection and perform some network-related tasks.

It is possible for this service to encounter some problems that prevent your device from connecting to a Wi-Fi network.

In most cases, this occurs due to a DNS address or server error. It is a system for translating domain names (like into IP addresses (like that computers can understand.

You may not be able to access the internet or certain websites if your DNS server or DNS address is not functioning properly.

It is possible to fix connectivitycheck.platform.hicloud issues on Huawei devices by using different methods, depending on the cause and severity of the issue. # connectivitycheck platform hicloudconnectivitycheck platform hicloud

Here are some possible solutions:

Boot Your Phone In Safe Mode

This can also be caused by apps or services running on your phone. The only way to determine whether the problem persists is to boot your phone into safe mode.

Follow these steps to boot your phone into safe mode:

  • Switch your phone off by pressing Power Off and tapping Power Off.
  • Hold down the Power and Volume Up buttons at the same time.
  • To access Safe Mode, press the Power Button and highlight Safe Mode with the volume buttons.
  • You will be able to boot your phone into safe mode after doing this.

The next step in this article is to find out if this issue still occurs. Once your phone is in safe mode, check if it still occurs.

If the issue is not experienced while in safe Mode, you will have to manually uninstall each app one at a time and figure out which app is causing this problem. # connectivitycheck.platform.hicloud

Restart Your Wi-Fi

If you have trouble connecting to the internet, try restarting it by following these steps:

  • On your Huawei phone, open the Settings.
  • Go to Wireless & Networks and tap on it.
  • To connect to Wi-Fi, tap on it.
  • Switch off the Wi-Fi toggle and then turn it back on.
  • Connect to the Wi-Fi network you want once you’ve turned on the Wi-Fi again.

Reset Network Settings

Resetting Network Settings will restore all Bluetooth, Wi-Fi, and mobile network settings to the factory version, which should fix most network-related issues.

The steps to reset your network settings are given below.

  • Open the Settings app on your device.
  • Reset your device by tapping System & Updates and then Reset.
  • Tap Reset Network Settings from the list of options that appears.
  • You can now reset your network settings by following the screen prompts.

Soft Reset Your Device

In the event that restarting your Wi-Fi device didn’t help, you can try soft resetting it. Here’s how to do that:

  • If you do not see the power menu on your screen, press and hold the Power button.
  • You can now turn off your phone by tapping the Power Off option.
  • Please wait until your phone has completely shut down.
  • Then, hold the Power button until you see the logo a few seconds after turning it off.
  • After you do this, you should be able to connect to the Wi-Fi on your phone.

Change your DNS settings

In order to improve performance and reliability on your device, you can use a different DNS server or DNS address, such as Google DNS or OpenDNS, which are public and free DNS services.

By going to Settings > Wi-Fi > Long pressing on your wireless network > Modify Network > Show Advanced Options > IP Settings > Static > DNS 1 and DNS 2, you can change your DNS settings.

If you are using Google DNS, you can enter and, while if you are using OpenDNS, you can enter and Save the changes and try again.

Wipe Cache Partition

A corrupted cache partition on your device may also cause this connectivitycheck.platform.HiCloud issue. In this case, wiping the cache partition is the ideal solution. # connectivitycheck platform hicloud

Below are the steps to follow.

  • Make sure your device is turned off first.
  • Hold the Power and Volume buttons together for a few seconds.
  • To wipe the cache partition, press the Power Button and navigate to Wipe Cache Partition using the volume buttons.
  • Your phone will need to be restarted after the process is complete.

connectivitycheck platform hicloud

Factory Reset Your Phone

Despite following the above steps, there is a pretty low chance you will still encounter this error, so the last resort will be to factory reset your phone.

Ensure you take a backup of the data before proceeding.

To factory reset your phone, follow the steps given below-

  • You can access your phone’s settings by going to the app.
  • Select System & Updates from the menu.
  • Once you have selected Reset, tap it.
  • Reset the phone by tapping the Reset button.
  • To reset your phone, follow the instructions on the screen.
  • Reset the phone and set it up afterward.
  • This issue won’t occur anymore.

What is hicloud update server

Huawei’s cloud service, hicloud, provides users of Huawei devices with cloud storage, backup, and synchronization.

Huawei smartphones and other devices receive software updates and patches from the hicloud update server, an integral part of Huawei’s software ecosystem.

A security patch, a bug fix, a feature enhancement, or even an operating system update can be included in these updates.

What the hicloud update server does is as follows:

Check for Updates: 

A Huawei device automatically checks for software updates on a regular basis. Users can also manually check their device for updates in the settings.

Connection to hicloud Update Server: 

During an update check, devices connect to a hicloud update server, usually over the internet or using mobile data.

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Server Verification: 

If there are any updates available for that particular device, hicloud’s update server verifies the device’s model, software version, and other relevant information.

Update Package Download: 

Hicloud sends an update package to the device if an update is available. This package contains the necessary files and instructions for updating the device.


To complete the update process, the device will download and install the update package, which may require a reboot.


A verification check may be performed by the device after installation to ensure that no problems were caused by the update.

User Notification: 

Following the successful installation of the update, the user is typically notified of the new features, improvements, and changes.

Regular Software Maintenance: 

To ensure that Huawei’s users receive timely and secure software updates, Huawei maintains and updates the hicloud update server continuously.

It ensures that Huawei users can enjoy a smoother and more secure experience while using their Huawei devices by maintaining the hicloud update server with the latest software improvements, security patches, and bug fixes.


Despite the frustration of navigating the intricacies of smartphone issues, with the right knowledge, you can overcome them.

You now have a comprehensive guide to help you resolve connectivitycheck platform hicloud issues on your Huawei device.

Using reliable third-party apps, changing your network settings, clearing cache, or adjusting your network settings can significantly improve the performance of your device.

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